Frequently Asked Questions

How do I book my appointment?

You may book your appointment online. You can still inquire directly with MONE’ if necessary at (337)-485-8433.

Is the DEPOSIT refundable?

No the DEPOSIT is non-refundable.

Is the DEPOSIT refundable? how do i pay my remaining balance?

we only accept cash or debit/credit card to take care of your balance.

How should I prepare for my appoinTment?

Please arrive with hair detangled and ready for prep.

What is the age requirement for the clients that you service?

We service clients ages 17+

do you accept walk ins?

yes walkins are welcomed.

Where are you located?

WE ARE located in the Houston galleria area. 2 mins from the Houston Galleria mall.

How long is the appointment?

EACH APPOINTMENT HAS SPECIFIC TIME FRAMES. My schedule can be thrown off by clients for various reasons so please keep that in mind while booking your appointment if you have a time-sensitive day.

Can I bring someone with me to my appointment?

No children OR EXTRA GUEST are allowed at this time.

How do I reschedule my appointment?

with proper notice, You may reschedule your appointment up to two weeks from the original scheduled date, anything outside of that will require you to pay a new retainer to secure a new future appointment. if you contact us within 10 hours of your scheduled appointment, you will not be able to reschedule; deposit is nonrefundable.

How do I cancel my appointment?

if you need to cancel your appointment. you cancel your appointment via the confirmation email you RECEIVED when booking.

What happens if I am late?

Please let the HAIRSTYLIST know that you will not be on time for your appointment and possible ETA. A late fee of $20.00 will be applied to the balance if you are 10 minutes late. If you are 15 minutes or more late to the scheduled appointment, the STYLIST WILL CANCEL YOUR APPOINTMENT. Your DEPOSIT is nonrefundable, non-transferable.

What Happens If I am a no show?

NO CALL, NO SHOWS WILL FORFEIT YOUR DEPOSIT AND YOU WILL NOT BE ABLE TO BOOK FUTURE APPOINTMENTS.

RETURNS

ALL SALES ARE FINAL but if you experience an issue with your order, please reach out to us at info@cheveuxbymone.com.

ORDER ISSUES

Please reach out to us at info@cheveuxbymone.com if you experience any issue with your order and include your order number.